Frequently Asked Questions about the Franklin Clinic

What is a Family Physician?

A family physician is trained in internal medicine, pediatrics, obstetrics and gynecology, dermatology, and office surgery. Board certification in family medicine requires at least three years of specialty training after medical school, ongoing medical education, and re-certification examinations every seven years.  Dr. Martin Franklin is board-certified in Family Medicine.

Why is having a primary care physician so important?

A primary care physician is your partner in preserving good health throughout your life. By developing a long-term relationship with a doctor you trust, and one who knows your medical history, you will receive appropriate treatment for acute illnesses, and preventative guidance that can help you maintain good health.

How do I make or change an appointment?

Call 830-792-5800 to make or change an appointment.

Which insurance company plans does the Franklin Clinic accept?

The Franklin Clinic accepts most insurance plans.

Does the Franklin Clinic accept new patients?

Yes, the Franklin Clinic accepts new patients of all ages, children through seniors.

I am a new patient. What should I bring to my first appointment?

You can find new patient forms here Having them filled out when you come to your first appointment will speed the process of getting you and your medical history into our system. You should also bring your ID and insurance card.

What are your office hours?

The Franklin Clinic is open Monday through Friday, 8 a.m. – 5:30 p.m. and Saturdays, 9 a.m. – 1 p.m.

How do I contact the clinic after hours?

For non urgent matters, call the clinic and leave your message and we will return your call the next business day. However, If you have an emergency please call 911 or go to the Peterson Regional Medical Center emergency room. The physician on call or the emergency room physician will attend to your immediate medical needs.

What should I do in case of an emergency?

In the case of a true emergency, always call 911. However, if you have an routine illness or minor injury, the Franklin Clinic is happy to try to work you into our schedule as quickly as possible.

How do I request a prescription refill?

Call your pharmacy, and they will contact the doctor about a refill.

Do you perform labs in your office?

Yes, we can perform routine blood work and urine analysis in our lab.

Do I have to pay at the time of service?

Yes, insurance co-pays or payment in full is expected at the time of service.

What forms of payment do you accept?

We accept checks, cash, and major credit cards.